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What Our Customers Say - e-Procurement

Don’t just take our word for it! Find out what our customers say about our services.

e-Procurement

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The toolset is simple to learn and even organisations that haven’t been exposed to tendering before didn’t have a great deal of difficulty using the tool. TenderLink is efficient, its support is first-class and the technology really helped us ramp up our operations from the ground up. And because TenderLink has such a massive presence in Australia, we know that any opportunities we publish using their system are going to be sent to the largest base of suppliers across the country, and certainly in our region. When you’re starting from scratch, it’s great to know that the message you’re sending out is going to the largest number of suppliers possible, and TenderLink can provide that assurance.

Danny Lynn Contracts Manager HNECC Primary Health Network
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Using TenderLink’s evaluation toolset, we locked down the criteria and weighting, while also keeping things at arm’s length by using the services of independent evaluators. The toolset was easily configured so the evaluators could only view the program of work relevant to them and were not able to see pricing, therefore removing the influence of price bias.

Danny Lynn Contracts Manager HNECC Primary Health Network
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We are now aiming to use TenderLink for more than just works valued at over $100,000. I’ve asked the Projects team to use this as much as possible, because it’s a transparent, comprehensive way of tendering for all parties involved, including us. So we intend to use TenderLink for appropriate projects valued over $20,000 where we are seeking three quotes.

Floyd de Kruijff Manager Projects Department Cairns Airport
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The time it takes to inform tenderers, to distribute questions and answers, to inform all parties regarding addenda, send out tender documents… basically all the steps in the tender process have become much easier to navigate. It’s a central, digital space where all parties have access to the same data and receive clarity about the current tender in progress. It also allows us to set supplier expectations in a consistent and uniform manner.

Floyd de Kruijff Manager Projects Department Cairns Airport
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The TenderLink system is very reliable, simple to use, and very intuitive - they provide excellent guidelines for procurement staff and for suppliers who want to download and upload tender documents. The system itself provides us with everything we need and their support is second to none.

Thor Hansen Manager Contracts and Purchasing City of Casey
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We’ve been with TenderLink the past 12 months, and the biggest benefit continues to be their customer service. When an issue pops up you need an immediate response, and there’s always someone there at TenderLink. I know I can always get assistance when I need it.

Thor Hansen Manager Contracts and Purchasing City of Casey
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Council were a little bit apprehensive when we first moved our procurement processes online, but once we introduced the new technology, we soon realised we should have been using this years ago. Technology such as TenderLink’s e-Procurement solution assists with compliance for notice updates and auditing. Procurement is a much easier process once you make the move to digital.

Spokesperson Devonport City Council
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In my opinion, TenderLink is the premier e-Procurement tendering solution. With the TenderLink web-based system, people publish their tenders online and all bid responses download in a uniform format. This is real efficiency. There's no double or triple handling.

Brian O'Mara General Manager Local Government Procurement
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The automation of such processes also enables much greater adherence to probity requirements. Every company logging into the system leaves a digital footprint, outlining the time and date they logged into our portal, what they viewed and downloaded, when they began their submission uploads - everything.

Denise Cooper Administration Officer, Infrastructure Support New Plymouth District Council
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If we didn’t use TenderLink and had to undertake a tender the old-fashioned way, we’d need another full-time employee. Every time a supplier logs in they leave an audit trail of exactly when they logged in, when they downloaded documents and when they began uploading their submissions. All the auditing is automated, whereas if we were undertaking the same tender using the old manual process, we’d have to hire someone else.

David Russell Senior Contracts and Procurement Officer City of Bunbury

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