We ended up awarding contracts to two suppliers, providing a cost saving of 30% from the current spend, without any compromise on service. Going forward, all tenders involving two or more companies will go out via TenderLink, once you've done it the first time, you have a template and some standard questions you can re-use so it's quicker and more efficient. When you’ve done it this way, there’s no going back.
The toolset is simple to learn and even organisations that haven’t been exposed to tendering before didn’t have a great deal of difficulty using the tool. TenderLink is efficient, its support is first-class and the technology really helped us ramp up our operations from the ground up. And because TenderLink has such a massive presence in Australia, we know that any opportunities we publish using their system are going to be sent to the largest base of suppliers across the country, and certainly in our region. When you’re starting from scratch, it’s great to know that the message you’re sending out is going to the largest number of suppliers possible, and TenderLink can provide that assurance.
Whoever designed this program made it easy to use and logical, and it just works. Anyone can create a software program, but TenderLink provides support that, in my experience, is second to none, you are being looked after; it’s a service-driven organisation and they back their product.
One of the major benefits of using TenderLink is that it gives us the ability to create and manage our own panels. For instance, we have an architectural services contract we’ve established with a preferred panel of suppliers. Contractually, we must use this panel of preferred suppliers when a need arises, but this arrangement saves us going through the time-intensive tender process every time we have a need for architectural services.
The TenderLink e-procurement approach is very structured and transparent and we were able to use it as a collaboration tool. The use of this tool simplified the evaluation process considerably, with responses automatically scored according to our pre-defined criteria. It was then just a matter of all the internal stakeholders ranking the bidders individually to choose a winner. All the proposals are locked in the system and can't be changed. So, if there's any confusion in six months' time, we can go back to the proposal.
Change is inevitable, and with any change you expect some amount of pain. More often than not, it can be extremely disruptive, but the change to the TenderLink system was the least painful experience I have had in my professional life. Whoever designed this program made it easy to use and logical, and it just works. Anyone can create a software program, but TenderLink provides support that, in my experience, is second to none, you are being looked after; it’s a service-driven organisation and they back their product.
The TenderLink system is very reliable, simple to use, and very intuitive - they provide excellent guidelines for procurement staff and for suppliers who want to download and upload tender documents. The system itself provides us with everything we need and their support is second to none.
The time it takes to inform tenderers, to distribute questions and answers, to inform all parties regarding addenda, send out tender documents… basically all the steps in the tender process have become much easier to navigate. It’s a central, digital space where all parties have access to the same data and receive clarity about the current tender in progress. It also allows us to set supplier expectations in a consistent and uniform manner.
The TenderLink system is incredibly easy to use, everything is recorded automatically through the portal, and since our procurement service opened we have not received a hard copy tender document.
If we didn’t use TenderLink and had to undertake a tender the old-fashioned way, we’d need another full-time employee. Every time a supplier logs in they leave an audit trail of exactly when they logged in, when they downloaded documents and when they began uploading their submissions. All the auditing is automated, whereas if we were undertaking the same tender using the old manual process, we’d have to hire someone else.
Council were a little bit apprehensive when we first moved our procurement processes online, but once we introduced the new technology, we soon realised we should have been using this years ago. Technology such as TenderLink’s e-Procurement solution assists with compliance for notice updates and auditing. Procurement is a much easier process once you make the move to digital.
In my opinion, TenderLink is the premier e-Procurement tendering solution. With the TenderLink web-based system, people publish their tenders online and all bid responses download in a uniform format. This is real efficiency. There's no double or triple handling.
The TenderLink solution is an unbelievable time saver. With it on board, we've been able to hold our staff levels based on our increased productivity.
Previously, communications would have taken place one-on-one between us and individual suppliers, with very little visibility. Now, we notify our suppliers, one-to-many and electronically, of any changes and addenda to tenders and we answer questions at the same time to everyone via the online forum.
BAC's Airport Construction Group has been using Tenderlink for two years across all of our projects, ranging from $100,000 up to $35,000,000. We have found the system to be very simple to use and effective.
Using TenderLink’s evaluation toolset, we locked down the criteria and weighting, while also keeping things at arm’s length by using the services of independent evaluators. The toolset was easily configured so the evaluators could only view the program of work relevant to them and were not able to see pricing, therefore removing the influence of price bias.
We are now aiming to use TenderLink for more than just works valued at over $100,000. I’ve asked the Projects team to use this as much as possible, because it’s a transparent, comprehensive way of tendering for all parties involved, including us. So we intend to use TenderLink for appropriate projects valued over $20,000 where we are seeking three quotes.
We’ve been with TenderLink the past 12 months, and the biggest benefit continues to be their customer service. When an issue pops up you need an immediate response, and there’s always someone there at TenderLink. I know I can always get assistance when I need it.
The service I get from the staff at TenderLink is really fantastic. Nothing is too much trouble and is handled efficiently and promptly.
With the added probity requirements around the procurement process, our LGTenders solution, which meets OAG standards and is powered by market leaders TenderLink, is the ideal solution for Councils wanting to undertake smart procurement.
The establishment of our TenderLink portal has saved over $60,000 in the first 12 months. We have reduced our tender processing time by nine days, removed the need for the physical tender boxes, and centralised the processing of tenders thus reducing the number of staff involved and eliminating processing errors. However, the key factor for us has been the increase in submissions from vendors across the country which has improved competition and required local vendors to lift their performance - both in the submission of tenders and the performance of contracts.